Cancellation and Returns
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Cancellation and Returns
1. I want to return my product. What are the return conditions?
Products to be returned must be delivered within 14 business days, along with all standard accessories, intact and undamaged.
- Evening wear must be returned on the same day. Otherwise, the return will not be accepted.
- Bags and accessory items must be returned in their original packaging. Otherwise, the return will not be accepted.
- The tags on the products to be returned must not be removed.
- Promotional and discounted products provided as gifts must also be returned with the product.
- The invoice or the completed return form on the back of the order information form must be included with the return.
- Returns must be sent in their original box or packaging.
Products with damaged original packaging (e.g., those with shipping labels affixed directly to the original box or sealed with shipping tape) or products that have lost their resalable condition will not be accepted.
Personal Care and Cosmetic Products:
- Products must be returned in their original packaging with all accessories intact.
- The right of withdrawal cannot be exercised for single-use, perishable, or expired products as required by law.
- Cosmetic and personal care products can only be returned if their packaging has not been opened, tested, damaged, or used. Otherwise, returns or exchanges are not possible.
Return shipping costs are covered by Armine.
2. How can I return my product?
You can contact our WhatsApp Support Line at 0850 281 77 77 to initiate a return.
3. Can I return products at your stores?
Products purchased from our online store cannot be returned or exchanged at our physical stores.
Products purchased from our online store can only be returned to the online store.
4. When can I cancel my order?
If your order has not yet been shipped, you can contact our Online Customer Support Center at 0850 281 77 77 or send an email to [email protected].
5. How and when are refunds processed?
If the returned products meet the return conditions upon inspection by our Quality Assurance Department, the refund will be initiated on the day the product is received. The time it takes for the refund to appear in your account depends on your bank's policies.
- Refunds for credit card payments will be reflected in your account within 14 business days.
- Cash-on-delivery refunds will be transferred to the provided IBAN account within 14 business days after the return is received.
6. How are refunds for installment payments processed?
Refunds for installment payments will be credited to your credit card in installments, depending on your payment method. This process is managed entirely by your bank. Please contact your bank for more detailed information.
7. What should I do if the product I purchased deteriorated or lost functionality after use?
If you believe the product has deteriorated or lost functionality due to a manufacturing defect under normal usage conditions, you may return it under the return conditions. After receiving the return, our Quality Assurance Department will initiate an inspection process. For more information about the inspection process, please refer to the Warranty Coverage section on our website.
Important Reminder:
All products are carefully inspected and meticulously packaged before shipping.
Our company handles returns in compliance with the Consumer Protection Law. Products that are unopened, unused, and in resalable condition can be returned with their invoice within 14 business days of the delivery date.
Returns or exchanges are not accepted for issues caused by user errors.
If you believe the defect in the product is due to manufacturing, you may send the product with its invoice to us for inspection by our Quality Assurance Department.